Must the Chatime 'Operations and Training Manager' complete training to Franchisor's satisfaction?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
ment and training of a new Managing Owner or Operating Manager or if, in our judgment, the Franchised Business is not being managed properly, we have the right, but not the obligation, to appoint a manager for the Franchised Business and require you to pay in the manner described in clause 14.
- (6) The Managing Owner and the Operating manager must attend and complete to Franchisor's satisfaction such training programs as Franchisor prescribes including the initial training referred to in clause 3 (which may be conducted in whole or in part at any place designated by Franchisor).
Source: Item 23 — Receipts (FDD pages 58–262)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the Operating Manager, along with the Managing Owner, must attend and complete the training programs to Chatime's satisfaction. This includes the initial training. Chatime can designate where the training will be conducted.
If the Managing Owner or Operating Manager does not satisfactorily complete the initial training program, or if Chatime determines that such person cannot satisfactorily complete the training program, Chatime can elect to train a qualified replacement at the franchisee's expense within 30 days. The replacement must be reasonably acceptable to Chatime.
This requirement ensures that individuals in charge of the daily operations of the Chatime store are adequately trained to meet Chatime's standards. The franchisee bears the expense of training a replacement if the initial manager fails to complete the program satisfactorily. This underscores the importance of selecting a capable Operating Manager who can meet Chatime's training requirements.