How often will Chatime provide ongoing advice and guidance to the franchisee concerning the development, operation, and franchising of the Outlet in the Territory?

According to Chatime's 2025 Franchise Disclosure Document, Chatime will provide ongoing advice and guidance to the franchisee concerning the development, operation, and franchising of the Outlet in the Territory to the extent and in the manner that it deems necessary and appropriate. In addition, Chatime will arrange for a representative to visit the Territory and meet with the franchisee at least once in each 12-month period at Chatime's cost.

This means that as a Chatime franchisee, you can expect to receive regular support from Chatime to help you manage and grow your business. The frequency and type of support will be determined by Chatime based on their assessment of what is needed. This support includes a visit from a Chatime representative at least once a year, which Chatime will cover the expenses for.

While the FDD specifies a minimum level of support (one visit per year), the actual amount of support may vary. Chatime retains discretion over the extent and manner of ongoing advice and guidance. As a prospective franchisee, it would be prudent to discuss with Chatime what specific types of support they typically provide and how they assess the needs of individual franchisees. Understanding their approach to franchisee support will help you evaluate whether Chatime is the right franchise for you.