What level of effort must the operating manager devote to the Chatime franchised business?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
Your operating manager must devote his or her full time, attention and effort to the franchised business and provide direct, day-to-day supervision of the operation, in accordance with the terms and conditions of your Franchise Agreement and the Operations Manual. Under the current requirements of the Operations Manual, each manager must devote at least 38 hours per week in the day-to-day operation of your Chatime Store. The operating manager may not take on other business responsibilities that would be inconsistent with the operational requirements of the
franchised business or contrary to its best interest. Your managing owner is responsible for overseeing and supervising the operation of the franchised business, but we do not require your managing owner to devote his or her full time to the franchised business unless the managing owner is also the operating manager. The managing owner and operating manager may be the same person.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the operating manager must devote their full time, attention, and effort to the franchised business. This includes providing direct, day-to-day supervision of the operation, in accordance with the terms and conditions of the Franchise Agreement and the Operations Manual.
The Operations Manual currently requires each manager to devote at least 38 hours per week to the daily operations of the Chatime store. The operating manager cannot take on other business responsibilities that would conflict with the operational requirements of the franchised business or be contrary to its best interests.
The managing owner is responsible for overseeing and supervising the operation of the franchised business, but Chatime does not require the managing owner to devote their full time to the franchised business unless the managing owner is also the operating manager. The managing owner and operating manager can be the same person.