What was Justin Higgins's role at Scenthound immediately before becoming director of operations for Chatime?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
Mr. Higgins has been the director of operations for us and our parent Chatime Global LLC since February 2024, based in Florida. Prior to joining us, Mr. Higgins held several positions at Scenthound in Jupiter, Florida, including director of strategic integrations from August 2023 to January 2024, director of franchise operations from January 2023 to August 2023, senior franchise business coach from February 2022 to January 2023, and franchise success manager from September 2020 to February 2022. From February 2018 to September 2020, he was a franchise business consultant for Self Esteem Brands LLC in Woodbury, Minnesota.
Source: Item 2 — Business Experience (FDD page 10)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, Justin Higgins's immediate role before becoming the director of operations for Chatime was Director of Strategic Integrations at Scenthound in Jupiter, Florida. He held this position from August 2023 to January 2024.
Prior to this role, Mr. Higgins held several other positions at Scenthound, including Director of Franchise Operations from January 2023 to August 2023, Senior Franchise Business Coach from February 2022 to January 2023, and Franchise Success Manager from September 2020 to February 2022. This progression indicates a career focused on franchise operations and strategic roles within the Scenthound organization before transitioning to Chatime.
Before his time at Scenthound, from February 2018 to September 2020, Mr. Higgins was a franchise business consultant for Self Esteem Brands LLC in Woodbury, Minnesota. This background suggests that Mr. Higgins has extensive experience in franchising, which likely makes him a valuable asset to Chatime as their Director of Operations.