As a Chatime franchisee, how soon after receiving notice of a change to the System Standards must I comply with the revised standards?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) The System Standards may be periodically modified and supplemented by Franchisor in its discretion during the Initial Term. Franchisee must comply with any revised System Standards within 7 days of receipt of a notice from Franchisor advising of a change to the System Standards.
- (3) Franchisee agrees that System Standards prescribed from time to time in the Operations Manual, or otherwise communicated to Franchisee through the issue of Global Policies and Procedures, constitute provisions of this Agreement. Both parties agree and acknowledge that Franchisor does not intend to prescribe System Standards that affect the fundamental rights of Franchisee in this Agreement.
Source: Item 23 — Receipts (FDD pages 58–262)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, franchisees must comply with any revised System Standards within 7 days of receiving notice from Chatime advising of the change. These System Standards can be modified and supplemented by Chatime at its discretion during the Initial Term of the franchise agreement. The FDD specifies that these System Standards may be communicated through the Operations Manual or the issue of Global Policies and Procedures.
It is important for prospective Chatime franchisees to understand that the System Standards are considered provisions of the Franchise Agreement. However, the FDD states that Chatime does not intend to prescribe System Standards that affect the fundamental rights of the franchisee in the agreement.
This requirement ensures that all Chatime locations maintain a consistent brand image and operational practices. Franchisees should be prepared to adapt their business operations quickly to align with any changes communicated by Chatime to uphold the System Standards.