Does the Chatime franchisee need to ensure the outlet complies with the operational standards of the System?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
- (45) Operations and Training Manager means the sufficiently experienced, skilled, and qualified person employed by Franchisee on a full-time basis, who after attending and successfully completing to Franchisor's satisfaction the training referred to in clause 3.1, must oversee all aspects of the operation of the Outlet and ensure the Outlet complies with the operational standards of the System and that the staff of the Outlet are fully trained.
4.4 Compliance with the System
Franchisee agrees to diligently and continuously monitor compliance with the System and System Standards, to strictly enforce compliance with the System and System Standards by Franchisee and to furnish assistance to Franchisor to correct deficiencies in operation.
- (2) The System Standards may be periodically modified and supplemented by Franchisor in its discretion during the Initial Term. Franchisee must comply with any revised System Standards within 7 days of receipt of a notice from Franchisor advising of a change to the System Standards.
The Operating Manager will actively devote his or her full time, attention and effort to the Franchised Business and provide direct, day-to-day supervision of the operation of the Franchised Business as provided in the then-current Operations Manual.
The current Operations Manual requires the Operating Manager to devote at least 38 hours per week to the day to day operations of your Chatime Store.
- (3) The Operating Manager will ensure at all times the proper levels of customer service in accordance with the Operations Manual and this Agreement.
Source: Item 23 — Receipts (FDD pages 58–262)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the franchisee is responsible for ensuring the outlet complies with the operational standards of the Chatime system. Specifically, the franchisee must ensure that their Operations and Training Manager oversees all aspects of the outlet's operation to guarantee compliance with these standards.
Chatime requires franchisees to diligently monitor and enforce compliance with the System and System Standards. This includes furnishing assistance to Chatime to correct any operational deficiencies. The franchisee must also comply with all System Standards during the Initial Term, and adhere to any revisions within 7 days of receiving notice from Chatime. These System Standards are prescribed in the Operations Manual or communicated through Global Policies and Procedures, which are considered provisions of the Franchise Agreement.
Furthermore, the franchisee's Operating Manager plays a crucial role in maintaining these standards. This manager must be sufficiently experienced, skilled, and qualified, and must oversee all aspects of the outlet's operation to ensure compliance. The Operations Manager is also responsible for ensuring that the staff of the outlet are fully trained. This individual must devote at least 38 hours per week to the daily operations of the Chatime store and ensure proper levels of customer service, as outlined in the Operations Manual.