What is the estimated cost to purchase or lease the required technology systems for a Chatime franchise?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
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5. Computer and Electronic Cash Register Systems
You must purchase and operate all technology systems (also known as "Technology Stack") that we designate from time to time in order to optimize the operations of your Chatime location and customer engagement. Components of our technology stack currently include:
Revel point of sale system,
Customer facing self-serve kiosk,
Digital menu board and supporting software,
Olo delivery aggregator middleware,
Como Chatime digital application (app) and CRM for customer ordering and communication, and
Deputy time and attendance and rostering software.
The cost of purchasing or leasing the systems is estimated to be $10,500 to $14,000. Fees are payable for each element of the technology stack either to the designated supplier directly or to us if so designated.
Your digital systems will collect sales data and information about your customers, including names, contact information and purchase history, as well as information about purchases, payments, transactions, receipts, refunds, discounts, expenses, and inventory. We will have independent unlimited access to the data collected on your computer and digital system and there are no contractual limits imposed on our access.
We will own all data that you and/or we collect relating to your customers. We will grant you a license to use this data solely for purposes of operating your Chatime location and this license will exist only while you remain an approved franchisee.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–35)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, franchisees must purchase and operate designated technology systems, referred to as the "Technology Stack," to optimize store operations and customer engagement. This stack includes a Revel point of sale system, customer-facing self-serve kiosk, digital menu board and supporting software, Olo delivery aggregator middleware, Como Chatime digital application (app) and CRM for customer ordering and communication, and Deputy time and attendance and rostering software.
The estimated cost to purchase or lease these systems ranges from $10,500 to $14,000. Franchisees are responsible for paying fees for each element of the technology stack, either directly to the designated supplier or to Chatime, as specified. Additionally, Chatime estimates the monthly license fees payable for the technology stack to range from $700 to $950, with the specific fee potentially varying based on the use of optional extras, features, or touchpoints.
Chatime retains ownership of all data collected relating to customers, granting franchisees a license to use this data solely for operating their Chatime location, which is valid only while they remain an approved franchisee. Franchisees must also ensure continuous connectivity at their store to allow data capture by Chatime's central polling server and are responsible for all initial and ongoing costs associated with the technology stack and any associated payment procedures specified by Chatime. Chatime may also require franchisees to upgrade or update any point-of-sale system or computer system if they decide it is in the best interests of the brand and franchise network, and there are no contractual limitations on the frequency or cost of this obligation.