Where does Chatime conduct its initial training?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
| nventory and Stock Controls | 6 to 8 | ||
|---|---|---|---|
| Initial Training is conducted in our designated company-owned locations in Southern California, or at one of our Chatime approved training locations or Chatime Stores or at your Chatime location. Training will be led by Justin Higgins, our Director of Operations. Justin has been with the Chatime brand since February 2024. Justin has more than ten years' experience in franchising and restaurant operations leading people, operations and training functions across multi-site customer facing operations. |
The Initial Training program is mandatory for all franchisees. You, your General Manager(s), and key management personnel, (as defined in your Franchise Agreement) must complete the Initial Training Program to our satisfaction. Initial training must be commenced by the designated persons no earlier than two months prior to the opening date of your Chatime Store, and prior to the opening dated of your Chatime Store. Scheduling of the Initial Training Program is based on the projected opening date for your franchise business or your Store. (Article 3 and Clause 5.1 of the Franchise Agreement).
The Initial Training Program is designed to address all phases of the operation of a franchise business and your Chatime Store. The Initial Training Program involves approximately two weeks of instruction for up to a maximum of four persons trained together at the same time. We will provide additional Initial Training Programs for any additional personnel at your cost. (Article 3 of the Franchise Agreement).
The Initial Training Program must be successfully completed to our satisfaction. If you do not complete all training and certification requirements in a timely manner and in line with training
benchmarks and to our satisfaction, you will be liable for all additional training costs and your opening will be delayed, all costs incurred due to the delay will be borne by you. In the event you don't complete the approved training programs within a reasonable time, or as agreed to in writing with the franchisor, we retain the right to terminate your Franchise Agreement. (Article 3 of the Franchise Agreement).
We may require to you complete additional training or refresher courses. This includes a series of ongoing competency based training, for you, your senior managers, and any guarantors throughout the term of your agreement. Training will be conducted either in person, digitally or a combination of blended learning.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–35)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, initial training can occur at several locations. These include Chatime's designated company-owned locations in Southern California, Chatime-approved training locations, existing Chatime stores, or even the franchisee's own Chatime location. The training is led by Justin Higgins, the Director of Operations, who has been with Chatime since February 2024 and possesses over ten years of experience in franchising and restaurant operations.
This initial training is mandatory for all franchisees, their general managers, and key management personnel. It must start no earlier than two months before the store's opening date. The training program is designed to cover all aspects of operating a Chatime franchise and store.
The initial training program lasts approximately two weeks and accommodates up to four people at a time. Franchisees are responsible for the costs of additional training for more personnel. A franchisee must successfully complete the training, or they may be liable for additional training costs, and the store opening could be delayed. Failure to complete the training within a reasonable time may result in the termination of the Franchise Agreement. Chatime may also conduct training at its headquarters, virtually, or at a designated training site in the United States.