Can Central Bark Doggy Day Care interview customers of my Central Bark Doggy Day Care franchise?

Based on the 2025 Franchise Disclosure Document, the excerpts provided do not explicitly address whether a Central Bark Doggy Day Care franchisee can interview their customers. However, the FDD does state that the franchisee must adhere to ethical standards and provide excellent customer service. It also requires franchisees to comply with data sharing and privacy laws and to adhere to the Franchise System Website privacy policy, including requests to return or delete client personal information. This suggests that while gathering customer feedback might be permissible, it must be done ethically and in compliance with privacy regulations.

Item 23 outlines several requirements related to operating the franchise, including compliance with laws and good business practices. Franchisees must secure all required licenses and permits, operate in compliance with all applicable laws, and provide prompt, courteous, and efficient service to customers. They must also adhere to the highest standards of honesty, integrity, fair dealing, and ethical conduct, including the ethical treatment of animals. All advertising and promotion must be completely factual and conform to ethical advertising standards.

Given the absence of a direct answer in the provided excerpts, it is important for a prospective Central Bark Doggy Day Care franchisee to seek clarification from the franchisor regarding the ability to interview customers. Specifically, they should inquire about any policies or guidelines related to customer data collection, privacy, and the use of customer feedback for business improvement. Understanding these aspects will ensure that the franchisee operates within the bounds of the franchise agreement and applicable laws while striving to enhance their services.