What are 'Standard Customers' for Cd One Price Cleaners PUD Services?
Cd_One_Price_Cleaners Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee agrees to provide the PUD Services by collecting garments and other approved items only from, and delivering garments and other approved items only to, Standard Customers and approved Non-Standard Customers (each as defined below) and by cleaning and otherwise processing those garments and other approved items only at the Store.
Franchisor shall develop, and may periodically modify, standard terms and conditions under which Franchisee and certain other CD Stores will provide PUD Services to customers, including, without limitation, delivery schedules and various suggested discounts, coupons and promotions that Franchisor periodically implements (collectively, the "Standard Terms"). "Standard Customers" means customers who enroll through the Order Processing System (defined below) for PUD Services to be provided under the Standard Terms, and "Non-Standard Customers" means customers who enroll through the Order Processing System for PUD Services to be provided under terms and conditions that differ in any respect from the Standard Terms offered to Standard Customers.
Source: Item 22 — Contracts (FDD page 72)
What This Means (2025 FDD)
According to Cd One Price Cleaners' 2025 Franchise Disclosure Document, Standard Customers for Pickup and Delivery (PUD) services are defined as those who enroll through the Order Processing System. These customers receive PUD services under the Standard Terms and conditions established by Cd One Price Cleaners. The franchisor, Cd One Price Cleaners, develops and may periodically modify these Standard Terms, which include delivery schedules, suggested discounts, coupons, and promotions.
This distinction between Standard and Non-Standard Customers is important for Cd One Price Cleaners franchisees because it dictates how they provide PUD services. Franchisees must adhere to the Standard Terms for Standard Customers, while Non-Standard Customers may have different terms and conditions that require franchisor approval. This ensures consistency and quality control in the delivery of PUD services across all Cd One Price Cleaners locations.
For a prospective Cd One Price Cleaners franchisee, understanding the Order Processing System is crucial, as it is the gateway for customers to enroll in PUD services. The Order Processing System allows customers to place orders and pay for PUD services through a website or mobile app. Franchisees must also be aware that Cd One Price Cleaners or its designee manages customer inquiries and issues related to PUD services, the Order Processing System, and payment issues. This support aims to facilitate customer acquisition and retention for PUD services.
Cd One Price Cleaners franchisees should also note that they must use the trademarks and service marks specified by the franchisor for PUD services, such as "CD One Pickup & Delivery" and/or "CD One Pickup & Delivery Powered by Scamper™." They must also maintain vehicles used for PUD services according to the franchisor's standards. These requirements ensure brand consistency and professionalism in the delivery of PUD services.