What is the role of COW in the Cd One Price Cleaners PUD services?

omer service standards (including, without limitation, customer response times) that Franchisor periodically specifies; and (iv) adhering to all PCI data security standards and related requirements.

8. Order Processing.

• (a) In accordance with Section 6.4 of the Franchise Agreement, Franchisor hereby designates COW as the current exclusive provider of, and COW hereby agrees to use commercially reasonable efforts to provide to Franchisee, order processing services with respect to orders for PUD Services from Franchisee's Standard Customers and approved Non-Standard Customers ("Orders") according to this Section 7 (as COW may update and modify them from time to time, collectively, the "Order Processing Services"). COW shall process the Orders and provide the Order Processing Services through the "Order Processing System." The Order Processing System may vary from time to time, but currently includes a technology solution through which customers can place Orders and pay for the PUD Services through a website accessible by a computer or an app that customers download on their mobile phones and a mechanism for CD Store operators and their drivers to plan routes and track Orders. COW will use commercially reasonable efforts to provide Order Processing Services consistent with prevailing standards in the industry, but does not provide any warranty or guaranty that the Order Processing Services will be error-free or uninterrupted. Franchisee hereby waives any claim against Franchisor and COW, whether for lost revenue or otherwise, due to the failure to provide Order Processing Services or any errors associated with the Order Processing Services. Franchisee agrees to sign or otherwise consent to the terms of use or similar agreement that COW periodically specifies concerning its and its authorized personnel's access to and use of the Order Processing System.
• (b) Franchisee acknowledges and agrees that, as between Franchisee and COW, COW (or its designee) shall own all intellectual property and other rights in and to the Order Processing System and the technology used to provide Order Processing Services. All Order information, prospective and actual customer data, and other information generated by or stored in the Order Processing System or that is otherwise developed in connection with from offering and providing the PUD Services is Franchisor's confidential information subject to the provisions of Section 8.3 of the Franchise Agreement.
• (c) Under the current Order Processing System, Standard Customers and approved Non-Standard Customers will pay the credit card/payment processor whom COW periodically designates (the "Payment Processor") for all Orders, and the Payment Processor will pay

Franchisee those amounts (net of the Payment Processor's fees) in accordance with the Payment Processor's standard practices. Franchisee shall sign such agreements and other documents that COW periodically specifies with the Payment Processor and other suppliers to effectuate the payments under the Order Processing System.

• (d) Franchisee acknowledges and agrees that Franchisor and/or COW may periodically modify the features, functionality and other aspects of the Order Processing System, including, without limitation, utilizing additional third-party software and/or other third-party technology and services and the types, processes and means of providing Order Processing Services, from time to time during the term of this Addendum upon notice to Franchisee.
• 1. Customer Success Management.

Source: Item 22 — Contracts (FDD page 72)