What is the Order Processing System for Cd One Price Cleaners PUD Services?
Cd_One_Price_Cleaners Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) In accordance with Section 6.4 of the Franchise Agreement, Franchisor hereby designates COW as the current exclusive provider of, and COW hereby agrees to use commercially reasonable efforts to provide to Franchisee, order processing services with respect to orders for PUD Services from Franchisee's Standard Customers and approved Non-Standard Customers ("Orders") according to this Section 7 (as COW may update and modify them from time to time, collectively, the "Order Processing Services"). COW shall process the Orders and provide the Order Processing Services through the "Order Processing System." The Order Processing System may vary from time to time, but currently includes a technology solution through which customers can place Orders and pay for the PUD Services through a website accessible by a computer or an app that customers download on their mobile phones and a mechanism for CD Store operators and their drivers to plan routes and track Orders. COW will use commercially reasonable efforts to provide Order Processing Services consistent with prevailing standards in the industry, but does not provide any warranty or guaranty that the Order Processing Services will be error-free or uninterrupted. Franchisee hereby waives any claim against Franchisor and COW, whether for lost revenue or otherwise, due to the failure to provide Order Processing Services or any errors associated with the Order Processing Services. Franchisee agrees to sign or otherwise consent to the terms of use or similar agreement that COW periodically specifies concerning its and its authorized personnel's access to and use of the Order Processing System.
- (b) Franchisee acknowledges and agrees that, as between Franchisee and COW, COW (or its designee) shall own all intellectual property and other rights in and to the Order Processing System and the technology used to provide Order Processing Services. All Order information, prospective and actual customer data, and other information generated by or stored in the Order Processing System or that is otherwise developed in connection with from offering and providing the PUD Services is Franchisor's confidential information subject to the provisions of Section 8.3 of the Franchise Agreement.
- (c) Under the current Order Processing System, Standard Customers and approved Non-Standard Customers will pay the credit card/payment processor whom COW periodically designates (the "Payment Processor") for all Orders, and the Payment Processor will pay
Source: Item 22 — Contracts (FDD page 72)
What This Means (2025 FDD)
According to Cd One Price Cleaners' 2025 Franchise Disclosure Document, the Order Processing System is used for processing orders for Pickup and Delivery (PUD) services from both Standard and approved Non-Standard Customers. The current exclusive provider of the order processing services is designated as COW.
The Order Processing System includes a technology solution that allows customers to place orders and pay for PUD services through a website or a mobile app. It also provides CD Store operators and their drivers with a mechanism to plan routes and track orders. While COW is expected to use commercially reasonable efforts to provide Order Processing Services consistent with industry standards, there is no guarantee that the services will be error-free or uninterrupted. The franchisee waives any claims against Cd One Price Cleaners and COW for lost revenue or errors associated with these services.
COW owns all intellectual property rights related to the Order Processing System and the technology used. All order information, customer data, and other related information generated or stored within the system are considered confidential information belonging to Cd One Price Cleaners. The system also involves a Payment Processor, designated by COW, through which customers pay for their orders. The Payment Processor then pays the franchisee, minus their fees, according to standard practices. The franchisee is required to sign agreements with the Payment Processor to facilitate these payments.
Cd One Price Cleaners and/or COW can modify the Order Processing System's features and functionality, including using third-party software and technology. The franchisor or its designee manages customer inquiries and issues related to PUD services, the Order Processing System, and payment issues. Franchisees must acquire licenses for any customer support software that Cd One Price Cleaners designates. Franchisees also agree to provide regular reports to Cd One Price Cleaners regarding production costs, supply costs, and driver efficiency related to the PUD services.