What are 'Non-Standard Customers' for Cd One Price Cleaners PUD Services?

According to Cd One Price Cleaners's 2025 Franchise Disclosure Document, a 'Non-Standard Customer' is defined in relation to the brand's Pickup and Delivery (PUD) services. Specifically, Non-Standard Customers are those who enroll through the Order Processing System, but receive PUD services under terms and conditions that differ from the Standard Terms offered to Standard Customers. This means that while they use the same system to sign up, the actual service they receive—in terms of delivery schedules, discounts, or other promotions—is different from what is typically offered.

For a prospective Cd One Price Cleaners franchisee, this distinction is important because providing PUD services to Non-Standard Customers requires additional steps. The franchisee must obtain prior approval from both the Franchisor and COW (presumably Cleaners One Warehouse, a related entity) after a review of the account terms. This process involves providing requested information about the customer, the service locations, and any proposed variations from the Standard Terms. Additionally, the franchisee may have to pay a fee to cover the costs associated with this review and any necessary changes to the Order Processing System to accommodate the Non-Standard Customer's requirements.

Furthermore, if a Cd One Price Cleaners franchisee chooses to provide PUD services to a Non-Standard Customer at a specific location within their territory, they are obligated to continue providing those services for the duration of the contractual arrangement with that customer. This commitment ensures consistency and reliability in service delivery. The franchisee is also prohibited from providing PUD services to any customer outside their designated territory, any customer not enrolled through the Order Processing System, or any Non-Standard Customer not approved by the Franchisor.

This system allows Cd One Price Cleaners to maintain quality control and consistency across its franchise network while still allowing for some flexibility to cater to specific customer needs. However, it also places additional administrative and financial burdens on the franchisee when dealing with Non-Standard Customers, requiring careful consideration and adherence to the franchisor's guidelines.