What does the Non-Standard Customer Fee cover for Cd One Price Cleaners franchisees?
Cd_One_Price_Cleaners Franchise · 2025 FDDAnswer from 2025 FDD Document
g the PUD Services) ("Gross PUD Revenues").
| Type of fee(1) | Amount | Due Date | Remarks | |
|---|---|---|---|---|
| Technology Fee | 5% of Gross PUD Revenues | Weekly on the day of the week we specify | We may change these methods of calculating and paying this fee for you and all similarly situated CD Store franchisees upon 60 days’notice | |
| Non-Standard Customer Fee(6) | Currently $50 per hour, plus expenses (including any required payments to POS system licensor and other vendors), could increase if costs increase but will not be more than $300 per hour | As incurred | Covers our costs to review Non-Standard Customer (defined below) opportunity and changes to the Order Processing System (defined below) (See Note 6) | |
| Referral Fee(7) | Amount we or COW negotiates with Referral Source (defined below), but will not be more than 5% of Gross PUD Revenue from the Referral Source customers | As incurred | See Note 7 | |
| Customer success management payments(8) | Amounts we specify to address customer issues, but will not be more than $25 per customer per order | As incurred | See Note 8 |
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Type of fee(1) | Amount | D |
Source: Item 6 — Other Fees (FDD pages 13–20)
What This Means (2025 FDD)
According to Cd One Price Cleaners' 2025 Franchise Disclosure Document, the Non-Standard Customer Fee covers the costs incurred by Cd One Price Cleaners to review opportunities related to Non-Standard Customers and any necessary changes to the Order Processing System. This fee is currently $50 per hour, plus expenses, including payments to the POS system licensor and other vendors. The fee could increase if costs increase, but will not exceed $300 per hour.
Specifically, Cd One Price Cleaners defines "Standard Customers" as those who enroll through the Order Processing System for Pickup and Delivery (PUD) Services under standard terms and conditions, including delivery schedules, discounts, coupons, and promotions. "Non-Standard Customers" are those who enroll through the Order Processing System for PUD services under terms that differ from the standard terms.
If a Cd One Price Cleaners franchisee wants to provide PUD Services to a Non-Standard Customer, they must provide Cd One Price Cleaners and COW (presumably a related entity) with requested information about the customer, service locations, and proposed variations to the standard terms. The Non-Standard Customer Fee is then charged to cover the costs of reviewing this opportunity and making any necessary changes to the Order Processing System to accommodate the Non-Standard Customer's requirements. This fee is incurred as needed.