What is included in the Order Processing Services for Cd One Price Cleaners franchisees?
Cd_One_Price_Cleaners Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) In accordance with Section 6.4 of the Franchise Agreement, Franchisor hereby designates COW as the current exclusive provider of, and COW hereby agrees to use commercially reasonable efforts to provide to Franchisee, order processing services with respect to orders for PUD Services from Franchisee's Standard Customers and approved Non-Standard Customers ("Orders") according to this Section 7 (as COW may update and modify them from time to time, collectively, the "Order Processing Services"). COW shall process the Orders and provide the Order Processing Services through the "Order Processing System." The Order Processing System may vary from time to time, but currently includes a technology solution through which customers can place Orders and pay for the PUD Services through a website accessible by a computer or an app that customers download on their mobile phones and a mechanism for CD Store operators and their drivers to plan routes and track Orders. COW will use commercially reasonable efforts to provide Order Processing Services consistent with prevailing standards in the industry, but does
Source: Item 22 — Contracts (FDD page 72)
What This Means (2025 FDD)
According to Cd One Price Cleaners's 2025 Franchise Disclosure Document, the Order Processing Services relate to orders for Pickup and Delivery (PUD) services from a franchisee's Standard and approved Non-Standard Customers. Cleaners Depot Franchise, LLC designates COW as the exclusive provider of these services.
The Order Processing Services are provided through the Order Processing System, which includes a technology solution for customers to place orders and pay for PUD Services via a website or mobile app. It also provides a mechanism for CD Store operators and their drivers to plan routes and track orders. COW will process the orders and provide the Order Processing Services, but does not guarantee that the Order Processing Services will be error-free or uninterrupted.
Under the current Order Processing System, customers will pay the Payment Processor for all Orders, and the Payment Processor will pay those amounts (net of fees) to the franchisee. Cleaners Depot Franchise, LLC may modify the features, functionality, and other aspects of the Order Processing System periodically, including utilizing additional third-party software, technology, and services. Franchisees must also agree to sign terms of use agreements concerning access to the Order Processing System.