Can the features of the Order Processing System for Cd One Price Cleaners be modified?
Cd_One_Price_Cleaners Franchise · 2025 FDDAnswer from 2025 FDD Document
ocessor's standard practices. Franchisee shall sign such agreements and other documents that COW periodically specifies with the Payment Processor and other suppliers to effectuate the payments under the Order Processing System.
- (d) Franchisee acknowledges and agrees that Franchisor and/or COW may periodically modify the features, functionality and other aspects of the Order Processing System, including, without limitation, utilizing additional third-party software and/or other third-party technology and services and the types, processes and means of providing Order Processing Services, from time to time during the term of this Addendum upon notice to Franchisee.
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- Customer Success Management. Franchisor or its designee shall manage and (at Franchisor's option) address questions, concerns, inquiries, or issues from customers concerning the PUD Services, the customer's individual account, the Order Processing System, payment issues, customer service concerns, and other issues that customarily arise in connection with CD Stores' prospective or existing customers for PUD Services in order to support customer acquisition and retention for PUD Services.
Source: Item 22 — Contracts (FDD page 72)
What This Means (2025 FDD)
According to Cd One Price Cleaners' 2025 Franchise Disclosure Document, the franchisor or COW (presumably Cleaners on Wheels) can periodically modify the features, functionality, and other aspects of the Order Processing System. This includes utilizing additional third-party software, technology, and services. These modifications can occur during the term of the addendum with notice to the franchisee.
This means that as a Cd One Price Cleaners franchisee, you must adapt to changes in the Order Processing System, which could involve new software, technologies, or service providers. The franchisor will provide notice of these changes, but franchisees do not have the option to reject these modifications. This could impact how you and your employees process orders, manage routes, and interact with customers.
Furthermore, the FDD states that if a franchisee desires to provide PUD (Pickup and Delivery) Services to any Non-Standard Customer, the franchisee agrees to pay Cd One Price Cleaners and COW a reasonable fee to cover their costs associated with their review of the Non-Standard Customer opportunity and, if applicable, any changes that need to be made to the Order Processing System at Franchisee's request to address the requirements of the Non-Standard Customer.