What training program must an Operating Manager satisfactorily complete to manage a Casiola franchise?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
e, Franchisee shall immediately notify Franchisor in writing of such discrepancy. In the event of any conflict or ambiguity, Franchisor's determination and/or resolution made by Franchisor, in writing, and, specifically with regard to the presented conflict or ambiguity, shall be determinative as between Franchisor and Franchisee and the operations of the Franchised Business.
7.I. MANAGEMENT OF THE FRANCHISED BUSINESS
- (1) Franchisee agrees that, at all times, that the development and operation of the Franchised Business shall be managed, operated, and maintained under the active, continuing management, substantial personal involvement and hands-on supervision, of Franchisee's Managing Owner. The Managing Owner must at all times be actively involved in the operation of the Franchised Business unless Franchisee delegates management functions to an authorized Operating Manager who, among other things, satisfactorily completes Franchisor's Training Program, and otherwise meets the criteria and conditions for qualification as an Operating Manager as designated and determined by Franchisor from time to time. If the Operating Manager is a family member of Franchisee and/or an Owner then the Operating Manager shall also sign and agree to be bound by the terms of the Franchise Owner Agreement and Guaranty.
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, if a franchisee delegates management functions to an Operating Manager, that manager must satisfactorily complete Casiola's Training Program. The Operating Manager must meet the criteria and conditions for qualification as an Operating Manager as designated and determined by Casiola. If the Operating Manager is a family member of Franchisee and/or an Owner then the Operating Manager shall also sign and agree to be bound by the terms of the Franchise Owner Agreement and Guaranty.
If the Franchised Business is not being managed by a Managing Owner or Operating Manager who satisfactorily completed the Training Program, Casiola is authorized to appoint a manager to maintain operations on behalf of the franchisee. However, this does not relieve the franchisee of their obligations or waive Casiola's right to terminate the franchise agreement.
This requirement ensures that anyone managing a Casiola franchise is properly trained in the brand's standards and procedures. For a prospective franchisee, this means that if they plan to hire an Operating Manager, that individual will need to undergo and successfully complete the training program to be authorized to manage the franchise.