Is there a supplemental training fee for Casiola when a new Operating Manager is hired?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
ost of transportation, lodging, meals and any salaries and other wages.
- (3) Franchisee shall pay all costs and expenses incurred by Franchisee and, those attending training on behalf of Franchisee, in connection with Franchisee's participation in all Training Programs and, satisfaction of Franchisee's Training Program obligations as designated by Franchisor.
- (4) Subject to Franchisor's approval and agreement, Franchisor may offer supplemental training within Franchisee's Operating Market or as elected by Franchisor, remotely through online web based conferencing (hereinafter referred to as "Supplemental Training"). Franchisor, in Franchisor's Reasonable Business Judgment, reserves the right to reject or approve of any request by Franchisee for Supplemental Training. If Franchisor does agree to offer and provide Supplemental Training, Franchisee shall pay to Franchisor a supplemental training fee at the rate of $750 per trainer per day plus, if applicable, reimbursement of travel and hotel accommodation expenses incurred by Franchisor (the "Supplemental Training Fee"). Franchisee agrees that in each instance where Franchisee hires a new Operating Manager, and/or Franchisor, in Franchisor's Reasonable Business Judgment, determines that Franchisee is not satisfying and/or meeting Franchisor's operat
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, a supplemental training fee is required when a new Operating Manager is hired under certain conditions. Specifically, if Casiola agrees to offer supplemental training, the franchisee must pay a supplemental training fee of $750 per trainer per day. This fee also includes reimbursement for travel and hotel accommodation expenses incurred by Casiola.
Notably, Casiola may require a franchisee or their Operating Manager to participate in supplemental training if the franchisee hires a new Operating Manager or if Casiola determines that the franchisee is not meeting operational standards. The franchisee is responsible for pre-paying these supplemental training fees upon receiving an invoice from Casiola.
This policy means that franchisees need to budget for potential supplemental training costs, especially when hiring new managers or if their business operations fall below Casiola's standards. The cost can be significant, considering the per-trainer, per-day fee plus travel and accommodation expenses. Franchisees should proactively maintain operational standards to minimize the risk of being required to undergo supplemental training.