What specific services are included in the property management services offered by a Casiola franchise?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
WHEREAS, Franchisee has entered into a Casiola Franchise Agreement (the "Franchise Agreement") for the development and operation of a Casiola Business (the "Franchised Business" or "Casiola Business") that offers and provides property rental, management, and maintenance services for vacation homes, shortterm rental properties, and related services and products designated by us, and related services and products (the "Approved Services and Products") under the Licensed Marks (defined below);
"Approved Services and Products" shall have the meaning defined in the Recitals and Representations section of this Agreement and shall further refer to and mean those products and services that we authorize for sale by Casiola Businesses. We shall exclusively designate and determine the Approved Services and Products and we, in our Reasonable Business Judgment, may change, modify, reduce or supplement the Approved Services and Products that must be offered and sold by the Franchised Business and those products and services that may not be sold by the Franchised Business. The Franchised Business may only offer and sell the Approved Services and Products.
"Commission+ Fees" means fees and commissions paid, payable, and/or due to a Casiola Business for property management services and all other Approved Services and Products of a Casiola Business including, but not limited to, damage waiver fees and, except only Ancillary Third Party Service Fees. As between Franchisee and customers of Franchisee's Casiola Business, Commission+ Fees are typically calculated and charged as a percentage of the Gross Rental Revenues+ of a property managed by a Casiola Business and/or benefitting from the Approved Services and Products. Commission+ Fees shall be paid directly to Franchisor and/or Franchisor's designee.
- "Ancillary Third Party Services" means, as designated and authorized by Franchisor, ancillary property maintenance services that includes, as an example, cleaning, plumbing, handyman, and similar maintenance services that are coordinated, managed, and/or overseen by Franchisee on behalf of a customer of the Franchised Business and ancillary to the Approved Services and Products as designated and determined by Franchisor.
Under no circumstance shall Ancillary Third Party Services refer to or mean rental property promotion services, property management services, rental property insurance, damage waiver fee agreements, managem
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to the 2024 Casiola Franchise Disclosure Document, a Casiola business offers property rental, management, and maintenance services for vacation homes and short-term rental properties. These services are referred to as "Approved Services and Products." Casiola retains the exclusive right to designate and determine these Approved Services and Products, and may modify or supplement them at its discretion.
In addition to property management services, Casiola franchisees may also coordinate, manage, or oversee ancillary property maintenance services such as cleaning, plumbing, handyman services, and similar maintenance tasks on behalf of the property owner. These are termed "Ancillary Third Party Services." However, rental property promotion services, rental property insurance, and damage waiver fee agreements are explicitly excluded from this category.
Commission+ Fees, which are paid to a Casiola Business for property management services and all other Approved Services and Products, are typically calculated as a percentage of the Gross Rental Revenues+ of a managed property. These fees are paid directly to Casiola or its designee. The specific services included under the umbrella of property management are not exhaustively listed in the provided documentation, but the FDD indicates that Casiola has the right to modify the services that must be offered.