Can Casiola require franchisees and their Operating Manager to participate in supplemental on-site training?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
that are in good standing. (Franchise Agreement, Article 5.D.);
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- Supplemental Training We may require that you and your Operating Manager participate in supplemental onsite training that we may designate and require in our discretion. If you are not meeting what we believe to be System performance standards, we may provide, in our discretion, supplemental training on-site within your Operating Market. You will be required to pay our then current supplemental training fee, which is currently $750 per on-site trainer per day, plus travel expenses, meals and accommoda
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–30)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, Casiola has the right to require franchisees and their Operating Manager to participate in supplemental on-site training. This training is at Casiola's discretion.
The FDD states that if a franchisee is not meeting the System's performance standards, Casiola may provide supplemental on-site training within the franchisee's Operating Market.
The franchisee is responsible for paying Casiola's current supplemental training fee, which is $750 per on-site trainer per day, plus travel expenses, meals, and accommodation expenses incurred by Casiola. This could represent a significant, unplanned expense for the franchisee if Casiola deems such training necessary.
This type of requirement is not uncommon in franchising, as franchisors often need to ensure consistent quality and adherence to brand standards across all locations. However, the cost associated with the training is something a prospective franchisee should carefully consider.