factual

Can Casiola require that the franchisee's license and use of the Bookings and Management System occur through accounts registered to, controlled by, or licensed through Casiola?

Casiola Franchise · 2024 FDD

Answer from 2024 FDD Document

n Article 14.E. of this Agreement.

  • "Assignment of Telephone Numbers and Digital Media Accounts" means the form of "Assignment of Telephone Numbers and Digital Media Accounts" agreement attached to this Agreement as Exhibit 3.
  • "Bookings and Management System" means individually, and collectively, the software, internet, web based and/or cloud based system or systems, point of sale system or systems, payment processing system, credit card processing system, property management system, booking platform, booking platform integrations, booking system, customer care management systems, online travel agency integrations, and customer relationship management system or systems as same may be individually or collectively designated by Franchisor, in Franchisor's Reasonable Business Judgment, as being required for use by the Franchised Business. At all times Franchisor may modify, amend, supplement, and/or discontinue the functionality and/or system or systems constituting all or a part of the Bookings and Management System. and as may be modified, supplemented, discontinued, as designated and determined by Franchisor, in Franchisor's Reasonable Business Judgment. At all times, Franchisor shall possess direct live access and storage based access to the Bookings and Management System for the Franchised Business and to Franchisee's Bookings and Management System Data.
  • "Bookings and Management System Data" means the forms, data, tools, customer information and sales information that is pre-populated, entered, recorded, stored and/or maintained in the Bookings and Management System. As between Franchisor and Franchisee, Franchisor shall own all Bookings and Management System Data.
  • "Brand Development Fund" shall have the meaning defined and set forth in Article 9.A. of this Agreement.
  • "Brand Development Fund Fee" shall have the meaning defined and set forth in Article 9.A. of this Agreement.
  • "Casiola Business(es)" means any business or businesses owned and/or operated by Franchisor, Franchisor's affiliates or an authorized franchisee that utilizes or is required to utilize the System and Licensed Marks.
  • "Closed Market" means any and all Corporate Account customers that presently, or in the future, are located within Franchisee's Operating Market.
  • "Commission Agreement" means the actual and/or form agreement designated and authorized by Franchisor for use by Franchisee in connection with, among other things, offering and providing the Approved Services and Products on behalf of property owner customers of the Franchised Business, the calculation and determination of Commission+ Fees and other charges, fees, and expenses, and other terms and conditions upon which the Approved Services and Products are provided. From time to time, Franchisor

may modify and amend the terms and conditions of the Commission Agreement in Franchisor's Reasonable Business Judgment.

"Commission+ Fees" means fees and commissions paid, payable, and/or due to a Casiola Business for property management services and all other Approved Services and Products of a Casiola Business including, but not limited to, damage waiver fees and, except only Ancillary Third Party Service Fees.

Source: Item 23 — RECEIPTS (FDD pages 47–209)

What This Means (2024 FDD)

According to Casiola's 2024 Franchise Disclosure Document, Casiola maintains significant control over the Bookings and Management System used by franchisees. The document defines the "Bookings and Management System" as the software, internet, web-based, or cloud-based systems, including point of sale, payment processing, property management, booking platforms and customer relationship management systems that Casiola requires the franchisee to use.

Casiola retains the right to modify, amend, supplement, or discontinue any part of the Bookings and Management System. Furthermore, Casiola has direct access and storage-based access to the Bookings and Management System and the franchisee's data within the system. This means Casiola can monitor and manage the data related to the franchisee's business operations.

Upon termination or transfer of the franchise agreement, the franchisee must permanently cease using the Bookings and Management System and all associated data, except as directed by Casiola in writing for wind-down activities. The franchisee is also required to return all confidential information, including the Bookings and Management System Data, to Casiola. Additionally, the franchisee must transfer or disconnect all accounts and login information used in connection with the former Casiola Business as directed by Casiola.

Overall, these stipulations indicate that Casiola can indeed require franchisees to operate the Bookings and Management System through accounts registered to, controlled by, or licensed through Casiola, ensuring uniformity and control over the brand's operations and data management.

Disclaimer: This information is extracted from the 2024 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.