Can Casiola reject a request for supplemental training?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
the cost of transportation, lodging, meals and any salaries and other wages.
- (3) Franchisee shall pay all costs and expenses incurred by Franchisee and, those attending training on behalf of Franchisee, in connection with Franchisee's participation in all Training Programs and, satisfaction of Franchisee's Training Program obligations as designated by Franchisor.
- (4) Subject to Franchisor's approval and agreement, Franchisor may offer supplemental training within Franchisee's Operating Market or as elected by Franchisor, remotely through online web based conferencing (hereinafter referred to as "Supplemental Training"). Franchisor, in Franchisor's Reasonable Business Judgment, reserves the right to reject or approve of any request by Franchisee for Supplemental Training. If Franchisor does agree to offer and provide Supplemental Training, Franchisee shall pay to Franchisor a supplemental training fee at the rate of $750 per trainer per day plus, if applicable, reimbursement of travel and hotel accommodation expenses incurred by Franchisor (the "Supplemental Training Fee"). Franchisee agrees that in each instance where Franchisee hires a new Operating Manager, and/or Franchisor, in Franchisor's Reasonable Business Judgment, determines that Franchisee is not satisfying and/or meeting Franchisor's operat
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, Casiola reserves the right to reject a franchisee's request for supplemental training. Casiola will make this decision based on their reasonable business judgment.
If Casiola agrees to provide supplemental training, the franchisee is responsible for paying a supplemental training fee. This fee is $750 per trainer per day, in addition to reimbursing Casiola for travel and hotel accommodation expenses, if applicable. These supplemental training fees must be pre-paid before the training begins, after Casiola submits an invoice to the franchisee.
Casiola may also require a franchisee or their operating manager to participate in supplemental training if Casiola determines that the franchisee is not meeting the company's operational standards or when a new operating manager is hired. Casiola also maintains the right to approve all individuals who attend and participate in both the initial Training Program and any Supplemental Training programs. All participants must qualify as either an Owner or Operating Manager and must have executed the Owner Agreement and Guaranty or the Confidentiality Agreement, respectively, prior to training.