What page in the Casiola franchise agreement addresses the modification of the system?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
- "Bookings and Management System" means individually, and collectively, the software, internet, web based and/or cloud based system or systems, point of sale system or systems, payment processing system, credit card processing system, property management system, booking platform, booking platform integrations, booking system, customer care management systems, online travel agency integrations, and customer relationship management system or systems as same may be individually or collectively designated by Franchisor, in Franchisor's Reasonable Business Judgment, as being required for use by the Franchised Business.
At all times Franchisor may modify, amend, supplement, and/or discontinue the functionality and/or system or systems constituting all or a part of the Bookings and Management System. and as may be modified, supplemented, discontinued, as designated and determined by Franchisor, in Franchisor's Reasonable Business Judgment.
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, the modification of the Bookings and Management System is addressed in the definitions section of the franchise agreement. Specifically, the definition of "Bookings and Management System" states that Casiola may modify, amend, supplement, and/or discontinue the functionality and/or system or systems constituting all or a part of the Bookings and Management System. These modifications can be designated and determined by Casiola in its Reasonable Business Judgment.
This means that as a franchisee, you must use the software, internet, web-based, cloud-based, point of sale, payment processing, credit card processing, property management, booking platform, customer care management, and customer relationship management systems that Casiola requires. Casiola has the right to change these systems at any time.
For a prospective franchisee, this highlights the importance of understanding that the technology and systems used in the Casiola franchise are subject to change at Casiola's discretion. While these changes are intended to benefit the system, franchisees need to be prepared to adapt to new platforms, integrations, and functionalities, which may require additional training or adjustments to their business operations.