How does Casiola determine if a franchisee is managing, maintaining, and/or operating the Franchised Business in compliance with the terms of the Franchise Agreement?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchised Business;
- (6) Approving or disapproving of Franchisee requests related to marketing materials and Digital Media that may be used to market the Franchised Business; and
- (7) Establishing and communicating System standards and requirements in the form of the Operations Manual and, as Franchisor, in Franchisor's sole discretion.
4.C. OPERATIONS MANUAL
Franchisor shall provide Franchisee with access to the Operations Manual. The Operations Manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for Casiola Businesses. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the Operations Manual and shall keep and maintain all files, data and information contained in the Operations Manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the Operations Manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.
Franchisor shall provide Franchisee with reasonable notice of modifications and changes made to the Operations Manual and, such notice may take form of electronic communications including emails and, if the Operations Manual is maintained on an online web based platform, notifications within said platform. Franchisor shall provide Franchisee with a reasonable period of time, as determined by Franchisor, in Franchisor's Reasonable Business Judgment, to implement change and modifications to the as set forth in the Operations Manual. Without limitation to the foregoing, Franchisee may only offer and sell the Approved Services and Products and utilize the System Supplies as designated by Franchisor, in Franchisor's Reasonable Business Judgment, in the Operations Manual and, in accordance with the terms, specifications and requirements set forth in the Operations Manual and as Franchisor may supplement and modify the Operations Manual from time to time or, as Franchisor may otherwise designate in writing.
ARTICLE 5 FEES
5.A. INITIAL FRANCHISE FEE AND INITIAL TRAINING FEE
Upon execution of this Agreement Franchisee shall pay to Franchisor a non-recurring initial franchisee fee (the "Initial Franchise Fee") of $35,000 for an Operating Market comprising a single Territory. If Franchisee's Operating Market is supplemented with Additional Territories, the Initial Franchise Fee shall be increased and shall be the amount set forth in Schedule 2 of this Agreement. The Initial Franchise Fee is fully earned by Franchisor upon execution of this Agreement and is not refundable. In addition to the Initial Franchise Fee, at the time of signing the Franchise Agreement Franchisee shall pay to Franchisor an Initial Training Fee in the amount of $7,500.
5.B. ROYALTY FEES AND SUPPLEMENTAL ROYALTY FEES
Royalty Fees: Throughout the Term of this Agreement, Franchisee shall pay to Franchisor continuing nonrefundable royalty fees (individually and collectively, the "Royalty Fee") in an amount equal to 4.9% (the "Royalty Rate") of Gross Rental Revenues+, except that the Royalty Rate shall be 8% of Gross Rental Revenues+ for Out of Territory Customers. Royalty Fees shall be paid instantly in each and every instance that Gross Rental Revenues+, Gross Sales, and/or any other fees are received and/or paid in connection with the Franchised Business.
Supplemental Royalty Fee: In addition to Franchisee's Royalty Fee obligations, on a calendar year quarterly basis throughout the Term of this Agreement, if the aggregate amount of the monthly Royalty Fees paid by Franchisee during the respective calendar year quarter do not, in aggregate, equal or exceed the aggregate amount of Franchisee's Monthly Minimum Royalty Fee Requirements (defined below) applicable to the months comprising the respective calendar year quarter (calculated by combining the Monthly Minimum Royalty Fee Requirement for each month within the applicable calendar year quarter), then Franchisee must pay to Franchisor the difference as a supplemental royalty fee (the "Supplemental Royalty Fee"). In calculating and determining the Supplemental Royalty Fee, the following Monthly Minimum Royalty Fee Requirements (the "Monthly Minimum Royalty Fee Requirements") shall be applicable and are imposed on Franchisee:
| Months2 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Territory | Territories | Territories | Territories | Territories | ||
| 1 | $0 | $0 | $0 | $0 | $0 | |
| - | ||||||
| 24 | ||||||
| 25 | $7,250 | $14,500 | $21,750 | $29,000 | $36,250 | |
| – | ||||||
| 36 | ||||||
| 37 | $10,875 | $21,750 | $32,625 | $43,500 | $54,375 | |
| – | ||||||
| 48 | ||||||
| 49 | $14,500 | $29,000 | $43,500 | $58,000 | $72,500 | |
| and each | ||||||
| month | ||||||
| thereafter |
1 Monthly Fee – The fees set forth in this table are monthly fees and vary depending on the applicable month and the number of Territories as designated in Schedule 2 of this Agreement or as designated and determined by Franchisor.
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to the 2024 Casiola Franchise Disclosure Document, Casiola ensures franchisee compliance primarily through the Operations Manual and the Bookings and Management System. The Operations Manual contains mandatory specifications, standards, and operating procedures that franchisees must strictly follow. Casiola retains the right to modify the Operations Manual and will provide franchisees with reasonable notice of these changes. Franchisees are obligated to maintain the confidentiality and security of the Operations Manual.
Casiola also monitors compliance through the Bookings and Management System, which includes software and systems for point of sale, payment processing, property management, and customer relationship management. Casiola has direct access to this system and the data within it, allowing them to oversee the Franchised Business's operations. This access enables Casiola to monitor sales, customer information, and other relevant data to ensure adherence to the Franchise Agreement.
Furthermore, Casiola requires that the Franchised Business be managed under the active supervision of a Managing Owner or an authorized Operating Manager who has completed Casiola's Training Program. If the business is not managed by a qualified individual, Casiola is authorized to appoint a manager to maintain operations, though this does not relieve the franchisee of their obligations or waive Casiola's right to terminate the franchise. Franchisees must also maintain sufficient working capital to meet their obligations under the Franchise Agreement. These measures collectively enable Casiola to oversee and enforce compliance with its operational standards.