When is the Casiola Customer Service and Refunds fee due?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
| account by ACH or other means we designate. | |||
| Property Management System (PMS) | Currently $40 per month, per active rental property and subject to increase | Monthly on the first Thursday of each month | Monthly license for property management system. Payable to us or supplier as we designate. |
| Sales CRM | Currently $49 per month, per user and subject to increase | Monthly on the first Thursday of each month | Will be pre-deducted from Gross Sales received by us from customers of the Franchised Business, or, if applicable, automatically deducted from your bank account by ACH or other means we designated. |
| Customer Service and Refunds (Note 7) | Varies under the circumstances | On demand | Applies if, in our discretion, we elect to resolve a complaint or refund request by a customer. |
| Phone System | Currently $30 per month, per line established | Monthly on the first Thursday of each month | Will be pre-deducted |
Source: Item 6 — OTHER FEES (FDD pages 12–18)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, the Customer Service and Refunds fee is due 'on demand.' This fee is variable and depends on the specific circumstances of customer complaints or refund requests that Casiola, at its discretion, chooses to resolve.
This means that if Casiola decides to issue a refund or otherwise compensate a customer due to an issue with the services or products provided by a franchisee's business, the franchisee will be required to reimburse Casiola for the amount of that refund. The timing of this reimbursement is 'on demand,' indicating that Casiola can request immediate payment from the franchisee.
Prospective Casiola franchisees should be aware that this fee can arise unpredictably and must be paid promptly when demanded by Casiola. Franchisees should budget accordingly and ensure they have a process for addressing customer service issues to minimize the likelihood of incurring this fee.