What costs are the franchisee responsible for related to attending the initial Casiola training?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
Systems, your computer systems, and otherwise.
Initial Training
If this is your first Casiola Business, we will provide initial training for you or, if you are a Corporate Entity, your Managing Owner, plus up to three designated managers. At the time of signing your Franchise Agreement you will pay to us our Initial Training Fee. Either you or your Managing Owner, plus your general manager, must successfully complete the initial training program to our satisfaction no later than 20 days prior to the scheduled opening of your Casiola Business. The initial training program takes place over an approximate 10 day period. If more than four individuals attend initial training, you will be charged an additional fee per additional person attending initial training. You will be responsible for all travel expenses and employee wages related to your attendance and completion of training. (Franchise Agreement, Article 4). Currently, we provide our initial training program no less frequently than quarterly and on an as-needed basis.
TRAINING PROGRAM The following table summarizes the subjects covered in our initial training program:
| Subject | Hours of Classroom | Hours of On-the-Job | Location |
|---|---|---|---|
| Training | Training | ||
| Introduction – | 3 | 0 | Orlando, Florida |
| Kick Off | |||
| Your Franchise Business | 1 | 0 | Orlando, Florida |
| Owner Relations – | 4 | 0 | Orlando, Florida |
| Current Units | |||
| Owner Relations – | 4 | 0 | Orlando, Florida |
| Owner Growth | |||
| Operations – | 8 | 32 | Orlando, Florida |
| Property Care | |||
| Operations – | 2 | 4 | Orlando, Florida |
| Housekeeping | |||
| Operations – | 2 | 4 | Orlando, Florida |
| Maintenance | |||
| Guest Relations | 8 | 0 | Orlando, Florida |
| Human Resources | 0.5 | 0 | Orlando, Florida |
| Accounting and Finance | 3.5 | 0 | Orlando, Florida |
| Sales and Marketing – | 4 | 0 | Orlando, Florida |
| Reservations | |||
| Subtotal Hours | 40 | 40 | |
| Total Hours | 80 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–30)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, franchisees are responsible for specific costs related to attending and completing the initial training program. If this is the franchisee's first Casiola business, Casiola will provide initial training for the franchisee, or if the franchisee is a Corporate Entity, their Managing Owner, plus up to three designated managers.
The franchisee must pay Casiola an Initial Training Fee at the time of signing the Franchise Agreement. If more than four individuals attend initial training, the franchisee will be charged an additional fee per additional person attending initial training. The franchisee is responsible for all travel expenses and employee wages related to their attendance and completion of the training.
For replacement operating managers, the franchisee is required to pay a supplemental training fee, which is currently $750 per manager per day for each replacement manager attending the initial training. This supplemental training fee, along with travel expenses, meals, and accommodation expenses, also applies if Casiola requires the franchisee and their Operating Manager to participate in supplemental on-site training because they are not meeting System performance standards.