What computer equipment and systems are Casiola franchisees required to maintain and operate?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
e future. (Franchise Agreement, Article 9.A.).
Computer System
You must use the computer systems and Bookings and Management System that we designate. You are required to maintain and operate the following computer equipment and systems: one notebook computer to be used from your administrative office that possesses broadband internet access, and one smart phone with cellular broadband wireless internet access. The cost of the computer system that you are required to purchase ranges from $500 to $1,500. Currently, the designated property management system (PMS) that you must license and use is Track from Travelnet Solutions, and as may be otherwise designated by us in the Manuals. You are responsible for the maintenance and repair of all computer equipment and computer systems that we designate and require. Estimated costs for the maintenance, repair and update of the designated computer systems ranges from $100 to $2,000 per year. There are no contractual obligations imposed on us to maintain, repair, update, or upgrade your computer systems. You are required to provide us with independent access to all of the information and data that is transacted, collected, and stored by the Franchised Business on the
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–30)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, franchisees must use the computer systems and Bookings and Management System that Casiola designates. Specifically, franchisees are required to maintain and operate a notebook computer with broadband internet access and a smartphone with cellular broadband wireless internet access from their administrative office. The estimated cost for this computer system ranges from $500 to $1,500.
The designated property management system (PMS) that franchisees must license and use is Track from Travelnet Solutions, or another system designated by Casiola in the Manuals. Franchisees are responsible for the maintenance and repair of all designated computer equipment and systems, with estimated annual costs ranging from $100 to $2,000. Casiola has no contractual obligations to maintain, repair, update, or upgrade these systems.
Casiola franchisees must provide Casiola with independent access to all information and data transacted, collected, and stored by the Franchised Business on the Bookings and Management Systems, their computer systems, and otherwise. This requirement ensures that Casiola can monitor and potentially enhance web offerings and the overall operation of Casiola Businesses, although franchisees may or may not directly benefit from these technology developments and improvements.