Who bears the cost of attending refresher or system-wide training courses for a Casiola franchise?
Casiola Franchise · 2024 FDDAnswer from 2024 FDD Document
hisee's employees, staff and all other employees of the Franchised Business. Said on-going training must conform to Franchisor's standards and specifications. The Training Program shall be structured, configured and established by Franchisor from time to time. The Training Program may be structured so that it is offered and completed by Franchisee in various phases.
(2) Franchisee or, if Franchisee is a Corporate Entity, Franchisee's Managing Owner and Manager, at Franchisee's sole cost and expense, must attend and successfully complete all refresher training courses or system-wide training courses, additional training programs and seminars as Franchisor periodically
may designate or offer in Franchisor's Reasonable Business Judgment. Franchisor provides instructors and training materials for those programs and seminars, but Franchisor reserves the right to assess Franchisee reasonable charges for such training. Franchisee is responsible for all expenses Franchisee and Franchisee's employee incurs in connection with attendance and participation in these programs and seminars, including, without limitation, the cost of transportation, lodging, meals and any salaries and other wages.
- (3) Franchisee shall pay all costs and expenses incurred by Franchisee and, those attending training on behalf of Franchisee, in connection with Franchisee's participation in all Training Programs and, satisfaction of Franchisee's Training Program obligations as designated by Franchisor.
- (4) Subject to Franchisor's approval and agreement, Franchisor may offer supplemental training within Franchisee's Operating Market or as elected by Franchisor, remotely through online web based conferencing (hereinafter referred to as "Supplemental Training"). Franchisor, in Franchisor's Reasonable Business Judgment, reserves the right to reject or approve of any request by Franchisee for Supplemental Training.
Source: Item 23 — RECEIPTS (FDD pages 47–209)
What This Means (2024 FDD)
According to Casiola's 2024 Franchise Disclosure Document, the franchisee is responsible for the costs associated with attending refresher or system-wide training courses. Specifically, the franchisee must cover all costs and expenses incurred by themselves and anyone attending the training on their behalf.
This means that a Casiola franchisee will need to budget for travel, accommodation, and any other related expenses when required to attend additional training programs. These costs can vary depending on the location and duration of the training.
In addition to refresher and system-wide training, Casiola may also require franchisees or their operating managers to participate in supplemental training if the franchisor determines that operational standards are not being met. The franchisee is responsible for a supplemental training fee of $750 per trainer per day, plus reimbursement of travel and hotel accommodation expenses incurred by Casiola. This supplemental training may be required when a new Operating Manager is hired or if the Franchisor determines the franchisee is not meeting operational standards.