Under what conditions might Carvel require a Primary Contact to complete a limited version of the Management Training Program?

According to Carvel's 2025 Franchise Disclosure Document, Carvel may require a Primary Contact to complete a limited version of the Management Training Program if they will not be involved in the day-to-day operations of the franchised business. This decision is at Carvel's sole discretion.

This means that even if a franchisee designates someone as the Primary Contact, Carvel can still mandate that person undergo a modified training program. This ensures that even those not directly managing the daily operations have a baseline understanding of Carvel's standards and procedures.

For a prospective franchisee, this highlights the importance of understanding Carvel's expectations for all designated personnel, including the Primary Contact. It also suggests that franchisees should be prepared for the possibility of additional training requirements beyond the initial two managers, and budget accordingly.