Under what condition might a Carvel franchisee not be required to offer delivery services?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to provide delivery services and you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. If we allow (by written consent), or if we require, you to provide catering services, you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. You may only provide delivery services through a TPS that we approve or designate. If a TPS is unavailable to provide delivery services for your Shoppe, you may not be required to offer delivery services, subject to our written approval. We, our affiliates, or our franchisees may provide delivery services and catering services anywhere, including near your Shoppe. We reserve the right to revise and/or make exceptions to our delivery services and catering services policies as they apply to you and our other franchisees.
Source: Item 12 — Territory (FDD pages 74–79)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, a franchisee may not be required to offer delivery services if a third-party service (TPS) is unavailable to provide delivery services for their Shoppe. However, this exception is subject to Carvel's written approval. Carvel retains the right to revise or make exceptions to its delivery services policies for franchisees.
Carvel requires franchisees to provide delivery services according to the restrictions and guidelines in their manuals or in writing. Franchisees are only allowed to provide delivery services through a Carvel-approved or designated TPS.
This policy ensures that Carvel maintains control over the quality and consistency of its delivery services. It also allows Carvel to adapt its delivery policies as needed, which could impact a franchisee's operations and revenue streams. Prospective franchisees should inquire about the availability of approved TPS providers in their area and the conditions under which a waiver for delivery services might be granted.