Under what circumstances might Carvel provide project management assistance related to the POS System?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
rrently $159 to $397 per month depending on your equipment configuration. If you choose to lease the POS System under the HaaS Program, you must pay a monthly software license and hardware lease fee for the POS System that is currently $216 to $442 per month depending on your equipment configuration and a one-time
$300 activation fee. We will collect the monthly fees, which may change from time to time, and pay them to the vendor on your behalf.
Whether you are opening a new Shoppe or purchasing an existing Shoppe, we may, in our sole discretion, provide you with project management assistance related to, and
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, Carvel may, at its discretion, offer project management assistance for the onboarding and configuration of the POS system, whether a franchisee is opening a new Carvel Shoppe or purchasing an existing one. If Carvel provides this assistance, the franchisee must pay Carvel its then-current POS System Administration Fee, which is currently estimated to be between $1,500 and $2,000.
This assistance is not guaranteed, as it is provided at Carvel's "sole discretion." This means a prospective franchisee should not rely on receiving this support and should be prepared to manage the POS system implementation independently or seek external help if needed. The franchisee is also responsible for any additional expenses incurred for extra equipment, training, or installation services beyond what Carvel's project management covers.
It is important for potential Carvel franchisees to factor in the potential cost of this POS System Administration Fee, in addition to the initial and ongoing costs of the POS system itself, when evaluating the financial feasibility of the franchise. Understanding the scope of Carvel's potential assistance and the associated costs can help franchisees budget accurately and avoid unexpected expenses during the setup phase.