What training must a Carvel Primary Contact successfully complete?

You must appoint a Primary Contact who will be responsible for, and have decision-making authority regarding, the Shoppe and its operation. You may not appoint, remove, or replace the Primary Contact without our prior written approval. Your Primary Contact may be (but is not required to be) an Owner. Your Primary Contact must successfully complete Primary Contact Training to our satisfaction. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Shoppe, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.

Below, we have described our current training program. We reserve the right to modify the training program at any time, including the frequency, timing, length, content, format, and location of training.

Management Training Program. Prior to the opening of the Shoppe, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"), if they will not be involved in the day-to-day operation of the Shoppe or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Shoppe (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may

All individuals attending our Management Training Program must be at least 18 years old and must have management experience as a restaurant owner and/or operator in order for them to follow along with the pace of training that this program requires. If any of your Required Trainees have previously attended and successfully completed our Management Training Program and you or they have not defaulted under any other franchise agreement with us, we may, in our sole discretion, determine that such Required Trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program.

Your Required Trainees must successfully complete our Management Training Program at least one week prior to the scheduled opening date of the Shoppe. If your opening date changes and your required Trainees completed our Management Training Program more than 120 days before the revised opening date, we may require them to attend up to an additional week of training and may require you to pay our then-current daily training fee for each Required Trainee. All of your Required Trainees must successfully complete our Management Training Program before they may be involved in the operation of your Shoppe.

We have the right in our reasonable discretion to determine whether a trainee has successfully completed the Management Training Program. If we conclude that a Required Trainee has failed to successfully complete the Management Training Program, that Required Trainee must re-enroll

in our next scheduled applicable Management Training Program, and you must pay the thencurrent training fee.

Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 82–83)