Are Subsequent Trainees required to attend the Carvel Management Training Program?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
approximately 11 years of experience in the restaurant industry. Training staff will vary based on the training format used.
We also may authorize certain franchisees who have a Certified Training Manager (as defined below), operate a Certified Training Location, and meet other requirements that we specify to
provide on our behalf all or portions of the Management Training Program in accordance with our Standards. The experience of franchisee trainers will vary.
Subsequent Trainees. Any Primary Contact or Managers (including any Directors of Operations) you hire or appoint after the opening of the Shoppe and any other persons we designate ("Subsequent Trainees") must attend and successfully complete our Management Training Program (or, as applicable, Primary Contact Training) before becoming involved in the operation of your Shoppe. We may
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, Subsequent Trainees, which include any Primary Contact or Managers (including any Directors of Operations) hired or appointed after the Shoppe opens, and any other persons Carvel designates, must attend and successfully complete the Management Training Program (or Primary Contact Training, if applicable) before being involved in the operation of the Carvel Shoppe. Carvel may also require employees transferring from another Carvel location to complete the Management Training Program again. Additionally, Carvel may require franchisees to send additional managers or employees to the Management Training Program if operational or performance issues are identified at the Shoppe.
For each Subsequent Trainee attending the Management Training Program conducted by Carvel, the franchisee must pay a training fee, which is currently $250 per trainee per day. This fee covers the cost of the training itself. However, franchisees are also responsible for covering all wages, travel, and living expenses, including transportation, meals, and lodging, for their trainees during the training program. Franchisees must also purchase uniforms for their trainees to wear during training.
This requirement ensures that all personnel involved in the operation of a Carvel franchise are properly trained and knowledgeable about Carvel's standards and procedures. It allows Carvel to maintain consistency and quality across all franchise locations. The cost associated with training Subsequent Trainees should be factored into the franchisee's operating budget, as it can represent a significant expense, especially if there is high employee turnover or if Carvel identifies the need for additional training due to performance issues.