Who is required to attend the Management Training Program for a Carvel franchise?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
or a vendor in order to use such system. We will give you an opportunity to view the Manuals in the corporate office or at another agreed-upon location before you purchase a franchise, if you so request.
Training
Below, we have described our current training program. We reserve the right to modify the training program at any time, including the frequency, timing, length, content, format, and location of training.
Management Training Program. Prior to the opening of the Shoppe, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"), if they will not be involved in the day-to-day operation of the Shoppe or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Shoppe (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may
require.
All individuals attending our Management Training Program must be at least 18 years old and must have management experience as a restaurant owner and/or operator in order for them to follow along with the pace of training that this program requires. If any of your Required Trainees have previously attended and successfully completed our Management Training Program and you or they have not defaulted under any other franchise agreement with us, we may, in our sole discretion, determine that such Required Trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program.
We conduct the Management Training Program periodically as needed. Training programs and classes are subject to space and time availability.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, certain individuals are required to attend the Management Training Program prior to the opening of a Carvel Shoppe. These individuals include the franchisee's Required Trainees and Directors of Operations, if any. The Primary Contact must also complete either a limited version of the Management Training Program designed for Primary Contacts if they will not be involved in the day-to-day operation of the Shoppe, or the entire Management Training Program if they will be a Manager involved in the day-to-day operation.
Carvel specifies that all individuals attending the Management Training Program must be at least 18 years old and possess management experience as a restaurant owner or operator. This requirement ensures that trainees can keep pace with the program's demands. However, Carvel may, at its discretion, waive the requirement for a Required Trainee to attend the Management Training Program again if they have previously completed it successfully and are not in default under any other franchise agreement with Carvel.
Subsequent Trainees, which include any Primary Contact or Managers (including any Directors of Operations) hired or appointed after the Shoppe opens, and any other persons Carvel designates, must also attend and successfully complete the Management Training Program (or Primary Contact Training, as applicable) before becoming involved in the operation of the Carvel Shoppe. Carvel may also require employees transferring from another Carvel Shoppe to complete the training program again, or send additional managers or employees if operational or performance issues are identified at the Shoppe.