Who should a prospective Carvel franchisee contact if they believe a statement in the Franchisee Disclosure Acknowledgement is inaccurate?

According to Carvel's 2025 Franchise Disclosure Document, a prospective franchisee who believes a statement in the Franchisee Disclosure Acknowledgement is inaccurate should immediately email Tim Goodman, Senior Vice President of Franchise Administration, at tgoodman@gotofoods.com. The franchisee should also provide an explanation of why they believe the statement is inaccurate and cease signing the Acknowledgment and related documents.

This instruction is designed to ensure that prospective Carvel franchisees are fully aware of and agree with all statements made in the Franchisee Disclosure Acknowledgement before proceeding with the franchise agreement. It allows the franchisee to raise concerns about any inaccuracies or misrepresentations they may perceive. By contacting the Senior Vice President of Franchise Administration, the franchisee can directly address these concerns with a senior member of the Carvel team.

However, it's important to note that this acknowledgement is not applicable, and should not be completed, if the franchise is subject to state franchise disclosure laws in California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, or Wisconsin. Additionally, the acknowledgement should not be signed if the franchise is to be operated in, or the franchisee is a resident of, Maryland. This highlights the importance of understanding the specific legal requirements and addenda applicable to the franchisee's state.

This process underscores Carvel's commitment to transparency and accuracy in its franchise dealings. It also emphasizes the franchisee's responsibility to carefully review all documents and raise any concerns before committing to the franchise agreement. The Franchise Disclosure Document also states that the franchisee cannot sign or date the Acknowledgement the same day as the Receipt for the Franchise Disclosure Document, but must sign and date it the same day the franchisee signs the Franchise Agreement and pays the franchise fee.