What is a prerequisite for Company to provide Support Services for the Carvel POS system?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
As a prerequisite for Company to provide the Support Services, the POS System must be in good operating condition and meet the Minimum Specifications (including, without limitation, the standard hardware and software requirements set forth therein).
The Support Services do not include support for hardware and software that is not part of the Minimum Specifications.
Company will provide Support Services in connection with specific versions of the software identified in the Minimum Specifications, and will not provide Support Services in connection with software that is no longer supported by the software licensor.
Company reserves the right, at any time and from time to time during the Term, to make the final judgment, in its sole discretion, as to whether the POS System and Franchisee adequately meet the Minimum Specifications and other prerequisites for Support Services required under this Agreement.
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to the 2025 Carvel FDD, a prerequisite for Carvel LLC ("Company") to provide support services for the point-of-sale (POS) system is that the POS system must be in good operating condition and meet the minimum specifications. These minimum specifications include standard hardware and software requirements.
This means that before a Carvel franchisee can receive help desk services and other related support for their POS system from Carvel LLC, the franchisee's POS system must be fully functional and compliant with the standards set by Carvel. This ensures that the support services provided will be effective and that the franchisee is using an approved and compatible system.
The support services do not extend to hardware and software that are not part of the minimum specifications, and Carvel will only provide support for specific software versions identified in the minimum specifications, excluding those no longer supported by the software licensor. Carvel also retains the right to determine if the POS system and the franchisee adequately meet the minimum specifications and other prerequisites for support services.