What is the minimum time increment Carvel charges for Billable Support Services?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
B. BILLABLE SUPPORT
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- Scope of Support Services. Billable Support consists of Support Services that are (i) outside the scope of Comprehensive Support; and (ii) Support Services requested and provided outside of the Hours of Availability set forth in Section C of this Schedule A. Upon Franchisee's request, Company may, in its sole discretion, provide Billable Support Services.
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- Service Fee. $__________ per hour, or any part thereof (4 hour minimum required) ("Billable Support Fee").
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, Billable Support consists of support services that fall outside the scope of Comprehensive Support or are requested and provided outside the specified Hours of Availability. If a franchisee requests Billable Support, Carvel may provide it at their discretion.
The cost for Billable Support is not specified in the excerpt, but Carvel charges per hour or any part thereof, with a minimum requirement of 4 hours. This means that even if the support needed takes less than 4 hours, the franchisee will be billed for the full 4-hour minimum.
This policy has significant cost implications for franchisees. It is crucial for prospective Carvel franchisees to understand the circumstances under which Billable Support is necessary and to budget accordingly, keeping in mind the 4-hour minimum charge. Franchisees should also aim to utilize Comprehensive Support effectively to minimize the need for Billable Support and carefully manage their support requests to optimize costs.