What is the minimum time increment Carvel charges for Billable Support, and what is this fee called?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
ltation regarding the scope of work of third-party vendors for services beyond the scope of this Agreement. Such Support Services are provided in connection with the Franchised Business' back office system and POS System consisting of Franchisor-required and Franchisor-approved hardware and software including, for example, fileservers, manager workstations, POS terminals, payment processing terminals, ro
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, Billable Support is charged in hourly increments, with a minimum of 4 hours required. This fee is referred to as the "Billable Support Fee." This type of support covers services that fall outside the scope of the standard Comprehensive Support or are requested outside the regular hours of availability.
For a prospective Carvel franchisee, this means that if they require assistance that isn't covered by their standard support agreement or need help outside normal business hours, they will incur this additional charge. Even if the support needed takes less than 4 hours, they will still be billed for the full 4-hour minimum.
This policy highlights the importance of understanding the scope of Comprehensive Support and planning support requests accordingly to minimize Billable Support Fees. Franchisees should carefully assess their operational needs and consider whether additional support beyond the standard offering is likely, factoring these potential costs into their financial projections.