What are the minimum staffing requirements for a Carvel franchise, specifically regarding the number of managers required to have completed the Management Training Program?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Participation and Managers. You must devote your best efforts to the proper and effective operation of the Franchised Business. Your Franchised Business must employ at least two Managers who have successfully completed the Management Training Program and are dedicated to the Franchised Business. Your Managers must have day-to-day management responsibility for your Franchised Business, exercise on-premises supervision, and personally participate in the direct operation of the Franchised Business. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Franchised Business, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.
- B. Director of Operations. If you and your affiliates operate four or more Franchised Businesses, in addition to the Managers for each Franchised Business that you operate, we may require you to appoint one or more Managers with the responsibility of supervising and supporting multiple Franchised Businesses (each, a "Director of Operations").
- C. Qualifications. Each Manager and Director of Operations must successfully complete the Management Training Program, satisfy any other minimum standards we may require for their position, and complete additional training and On-Site Training as we may specify.
- D. Changes to Managers and Directors of Operations. You must inform us in writing of the identity of any Managers and Directors of Operations. You must notify us immediately of the death, disability, termination of employment, or replacement of any of your Managers (including any Director of Operations) and must designate a successor or acting Manager or Director of Operations within 30 days after the death, disability, or termination of the predecessor.
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, a Carvel franchise must employ at least two managers who have successfully completed the Management Training Program. These managers are required to be dedicated to the franchised business, have day-to-day management responsibility, exercise on-premises supervision, and personally participate in the direct operation of the franchise.
Carvel may permit the Primary Contact to serve as a Manager, provided it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program. If a franchisee and its affiliates operate four or more franchised businesses, Carvel may require the appointment of one or more Managers with the responsibility of supervising and supporting multiple franchised businesses, known as a "Director of Operations."
Each Manager and Director of Operations must successfully complete the Management Training Program and satisfy any other minimum standards Carvel may require for their position, as well as complete additional training and On-Site Training as specified by Carvel. Franchisees must inform Carvel in writing of the identity of any Managers and Directors of Operations and must notify Carvel immediately of the death, disability, termination of employment, or replacement of any of their Managers (including any Director of Operations) and must designate a successor or acting Manager or Director of Operations within 30 days after the event.