What happens if a Carvel Certified Training Manager ceases to be a manager of a Certified Training Location or has their certification revoked?

According to Carvel's 2025 Franchise Disclosure Document, if a Certified Training Manager is no longer a manager at a Certified Training Location or has their certification revoked, the Franchised Business must be re-certified as a Certified Training Location before it can offer training again. This means that the location's authorization to conduct training is contingent upon having a qualified and certified manager in place.

This requirement ensures that all training provided under the Carvel name meets the company's standards. If a certified manager leaves or loses their certification, the location's ability to train new personnel is suspended until Carvel recertifies the location. This protects the integrity of the training program and ensures consistent quality across all Carvel franchises.

For a prospective franchisee, this means that maintaining a Certified Training Location requires careful management of certified personnel. Losing a Certified Training Manager could disrupt training operations and necessitate re-certification, potentially causing delays in onboarding new staff. Franchisees should factor this into their operational planning and staffing strategies to avoid interruptions in their training capabilities.