What is the Carvel franchisee's obligation regarding appointing a Primary Contact?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Primary Contact. You must identify to us in writing an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." You must empower the Primary Contact with the responsibility and decision-making authority regarding the Franchised Business and its operation, and you acknowledge and agree that we will have the right to rely upon the Primary Contact for such purposes. Your Primary Contact must successfully complete any training programs that we specify and must satisfy any other standards we may require for their position. You must notify us immediately of the death, disability, or termination of employment of your Primary Contact and must designate a successor or acting Primary Contact within 30 days after the death, disability, or termination of the predecessor. Additionally, you may not remove or replace the Primary Contact without our prior written approval.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 82–83)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, franchisees must identify a Primary Contact who is reasonably acceptable to Carvel. This individual must be empowered with the responsibility and decision-making authority regarding the Carvel business and its operation. Carvel has the right to rely upon the Primary Contact for these purposes.
The Primary Contact must successfully complete any training programs that Carvel specifies and satisfy any other standards Carvel requires for the position. Franchisees must notify Carvel immediately of the death, disability, or termination of employment of the Primary Contact. They must designate a successor or acting Primary Contact within 30 days after such an event.
Furthermore, franchisees cannot remove or replace the Primary Contact without Carvel's prior written approval. This ensures that Carvel maintains a consistent point of contact with sufficient authority over the franchise, and that any changes are vetted by the franchisor.