What is a Carvel franchisee required to do when Carvel provides supplements to the manuals?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
We will provide you with notice of any changes to our specifications, Standards, or the Manuals. You must immediately adopt any supplements to the Manuals that we provide to you. (Franchise Agreement, Section 8.3)
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, when Carvel provides supplements to its manuals, franchisees must immediately adopt those supplements. The manuals contain mandatory and suggested specifications, standards, and operating procedures. Carvel provides notice of any changes to the specifications, standards, or the manuals.
These manuals are confidential and remain Carvel's property, so franchisees must keep them secure. Currently, the manuals are provided electronically at no cost, but Carvel may provide them through a Learning Management System in the future, potentially requiring a license fee from the franchisee.
This requirement ensures that all Carvel franchise locations operate under the most current standards and procedures, maintaining brand consistency and quality. Franchisees should be prepared to promptly integrate any updates or changes communicated by Carvel into their daily operations.