Is a Carvel franchisee required to provide delivery services?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
Except for catering services and delivery services that we may allow or require, you may only sell Approved Products at retail to customers who are physically present at your Accepted Location. You may not sell Goods through the Internet or using any channel of distribution other than your Shoppe without first obtaining our written consent.
We require you to provide delivery services and you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. If we allow (by written consent), or if we require, you to provide catering services, you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. You may only provide delivery services through a TPS that we approve or designate. If a TPS is unavailable to provide delivery services for your Shoppe, you may not be required to offer delivery services, subject to our written approval. We, our affiliates, or our franchisees may provide delivery services and catering services anywhere, including near your Shoppe. We reserve the right to revise and/or make exceptions to our delivery services and catering services policies as they apply to you and our other franchisees.
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD pages 83–84)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, franchisees may be required to provide delivery services. Carvel mandates that franchisees offer delivery services and adhere to any guidelines or restrictions outlined in the manuals or in writing. These services must be provided through a Carvel-approved or designated Third-Party Provider (TPS).
However, there is an exception: if a TPS is not available to provide delivery services for the franchisee's Carvel Shoppe, the franchisee may not be required to offer delivery services, but this is subject to Carvel's written approval. Carvel also retains the right to modify or make exceptions to their delivery services policies for franchisees.
In addition to delivery services, Carvel may also require franchisees to provide catering services, following similar guidelines and restrictions detailed in the manuals or in writing. Carvel, its affiliates, and its franchisees reserve the right to provide delivery and catering services anywhere, including near a franchisee's Shoppe.