What must a Carvel franchisee do with the information recorded through their POS System?

According to Carvel's 2025 Franchise Disclosure Document, franchisees are required to accurately, consistently, and completely record, structure, capture, and provide all required information through their POS System in accordance with all applicable laws. They must also protect such information as required. Carvel will have independent electronic and manual access to certain information within the POS System, and there are no contractual limitations on Carvel's right to access this information.

Carvel franchisees must also provide any assistance Carvel requires to integrate their POS System with Carvel's headquarters system at the earliest possible time and in the manner Carvel prescribes. This means franchisees need to be prepared to work closely with Carvel to ensure the POS system is fully integrated and compliant with Carvel's standards.

This requirement ensures that Carvel can effectively monitor sales, manage inventory, and maintain brand consistency across all franchise locations. It also allows Carvel to provide support and guidance to franchisees based on real-time data. Franchisees should be aware of the importance of maintaining accurate records and complying with all data protection requirements to avoid potential penalties or disruptions to their business.