For the Carvel franchise training subject 'Running a Successful Shift', how many hours of on-the-job training are provided?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
aining Program, and you must pay the thencurrent training fee. We will have the right to terminate this Agreement if, following the Management Training Program and re-enrollment training (if any), none of the Required Trainees have successfully completed the Management Training Program.
Currently, our Management Training Program consists of the following:
MANAGEMENT TRAINING PROGRAM FOR ALL SHOPPES OTHER THAN CO-BRANDED SHOPPES AND EXPRESS SHOPPES
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Hourly | Classroom: | ||
| Food Safety | 9 | 2 | currently, online |
| Station / Position Training | 3 | 30 | modules |
| Equipment (Ice Cream Machine) | 1 | 1 | |
| Service Program | 1 | 3 | On-the-Job: |
| Shift Management | currently, | ||
| Inventory | 0 | 1 | Certified Training |
| Ordering | 0 | 1 | Locations that we |
| Scheduling | 0 | 1 | specify |
| Guest Recovery | 2 | 2 | |
| Running a Successful Shift | 5 | 20 | |
| End of Day Procedures | 0 | 2 | |
| Administrative | |||
| Retail Tech (all systems) | 2 | 1 | |
| Financials | 0 | 1 | |
| P&L 101 | 1 | 1 | |
| Marketing / Off | |||
| Premise | |||
| Grass Roots Marketing | 0 | 1 | |
| Loyalty | 0.5 | 1 | |
| Catering and Off Premise Execution+ | 0.5 | 2 | |
| Total | 25 | 70 |
MANAGEMENT TRAINING PROGRAM FOR CINNABON CO-BRANDED SHOPPES AND SWIRL SHOPPES
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Hourly | Classroom: | ||
| Food Safety | 9 | 2 | currently, online |
| Station / Position Training | 3 | 52 | modules |
| Equipment (Ice Cream Machine) | 1 | 3 | |
| Service Program | 1 | 5 | On-the-Job: |
| Shift Management | currently, | ||
| Inventory | 0 | 2 | Certified Training |
| Ordering | 0 | 2 | Locations that we |
| Scheduling | 0 | 2 | specify |
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Guest Recove |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, the 'Running a Successful Shift' training subject includes on-the-job training. One table indicates that Carvel franchisees receive 20 hours of on-the-job training for 'Running a Successful Shift'. However, another table indicates that franchisees only receive 14 hours of on-the-job training for 'Running a Successful Shift'.
Prospective franchisees should note this discrepancy and clarify with Carvel the exact number of on-the-job training hours they will receive for this subject. It is important to understand the full scope of training provided to properly prepare for managing a Carvel shop. The difference between 14 and 20 hours could represent a significant gap in practical experience.
Understanding the specific content covered during these on-the-job training hours is also crucial. Franchisees should inquire about the curriculum and learning objectives for the 'Running a Successful Shift' module to ensure it adequately addresses the day-to-day challenges of managing a Carvel location. This will help them assess the value and effectiveness of the training program.