For Carvel, what is the definition of 'Designated Personnel' in the context of requesting and receiving Support Services?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Definitions. Capitalized terms not otherwise defined in this Agreement shall have the meaning ascribed to such term in the Franchise Agreement or below:
- a. "Designated Personnel" means the person(s) who request and receive Support Services under this Agreement. As a prerequisite for Company to provide the Support Services, such person(s) should be trained and competent in the general operation of the POS System and may include, for example, a cashier, shift lead, general manager, area manager, director or internal information technology ("IT") staff. Company shall not be responsible for determining whether Franchisee has authorized Designated Personnel to request Support Services.
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, Designated Personnel are the individuals authorized to request and receive support services for the POS system. These individuals should be trained and competent in the general operation of the POS system.
The document specifies that Designated Personnel may include roles such as cashiers, shift leads, general managers, area managers, directors, or internal IT staff. Carvel emphasizes that it is the franchisee's responsibility to ensure that these individuals are authorized to request support services.
This definition is important for Carvel franchisees because it clarifies who within their organization is permitted to contact the support services team for assistance with the POS system. Franchisees must ensure their staff members are adequately trained before designating them as support contacts.