Are current or former Carvel franchisees sometimes restricted from openly discussing their experiences with the Carvel franchise?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
In some instances, current and former franchisees sign provisions restricting their ability to speak openly about their experience with us. You may wish to speak with current and former franchisees but be aware that not all such franchisees will be able to communicate with you.
Franchisor-Sponsored Franchisee Organizations
We have established a Franchise Advisory Council (the "FAC") to use as a sounding board on issues that affect the franchise system in the areas of brand development, franchise support, new business, marketing, product, design, equipment operations and new revenue channels. The address for the FAC is at our principal office at 5620 Glenridge Drive NE, Atlanta, Georgia 30342. The FAC does not maintain a separate telephone number, email address, or website.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 93–99)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, there are instances where current and former franchisees are restricted from openly discussing their experiences with the company. Carvel, as a standard practice, includes confidentiality clauses in Termination and Release Agreements with former franchisees, requiring them to keep all information about Carvel confidential. These agreements, including the confidentiality clauses, have been used within the past three years.
This means that prospective franchisees may encounter limitations when trying to gather information from former franchisees, as some may be legally unable to share their experiences openly. The FDD explicitly advises potential franchisees to be aware that not all current and former franchisees will be able to communicate freely due to these restrictions.
It is important for potential franchisees to consider this when conducting their due diligence. While the FDD provides contact information for current and former franchisees, it acknowledges that some may be unable to share their experiences due to confidentiality agreements. This highlights the importance of gathering information from multiple sources and perspectives to gain a comprehensive understanding of the Carvel franchise system.