What is a Certified Training Manager in the Carvel franchise system?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
provide the Management Training Program to your trainees. If we require or permit you or your affiliates to provide the Management Training Program to your trainees, before you or they may do so, one or more of your or their Shoppes must be certified by us as a Certified Training Location and one or more of your or their Managers must be certified by us as a trainer authorized to provide our Management Training Program to your trainees (a "Certified Training Manager").
To be designated as a Certified Training Manager, a Manager must (i) complete our Management Training Program at least six months before applying for certification, (ii) maintain specific food safety programs, (iii) attend any required additional training program, and (iv) meet other qualifications that we may specify from time to time. To be designated as a Certified Training Location, a Shoppe must (a) meet compliance scores that we specify, (b) fully comply with our then-current Standards, (c) employ at least one Manager, in addition to the Certified Training Manager, and (d) meet any other requirements that we may specify from time to time.
We may, in our sole discretion and at any time, (i) grant, withhold, or revoke certification for a Certified Training Location or a Certified Training Manager or (ii) change the minimum requirements for certification of a Certified Training Location or a Certified Training Manager. We may require Certified Management Trainers to be recertified if they transfer from one Shoppe to
another, if they no longer meet our then-current requirements, or annually. If a Certified Training Manager ceases to be a Manager of a Certified Training Location or has their certification revoked, such Shoppe must be re-certified as Certified Training Location before offering training again.
If we certify a Certified Training Location and Certified Training Manager, such Certified Training Manager must provide our Management Training Program at a Certified Training Location in accordance with our Standards for such training. If we withhold or revoke certification of a Certified Training Location, we may require your trainees to attend the Management Training Program at another location that we designate and require you to pay our then-current fee (if any) for such training.
Additional Training and Conferences. We may, from time to time, conduct conferences, conventions, programs, webinars, teleconferences, or training sessions on any matters related to the System.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, a Certified Training Manager is a manager certified by Carvel to provide the Management Training Program to trainees. For a manager to become a Certified Training Manager, they must complete Carvel's Management Training Program at least six months before applying for certification, maintain specific food safety programs, attend any required additional training programs, and meet other qualifications that Carvel may specify.
Carvel may grant, withhold, or revoke certification for a Certified Training Manager at any time, and may also change the minimum requirements for certification. Carvel may require Certified Management Trainers to be recertified if they transfer from one Shoppe to another, if they no longer meet Carvel's requirements, or annually. If a Certified Training Manager ceases to be a Manager of a Certified Training Location or has their certification revoked, that Shoppe must be re-certified as a Certified Training Location before offering training again.
If Carvel certifies a Certified Training Location and Certified Training Manager, the Certified Training Manager must provide Carvel's Management Training Program at a Certified Training Location in accordance with Carvel's standards for such training. If Carvel withholds or revokes certification of a Certified Training Location, Carvel may require trainees to attend the Management Training Program at another location that Carvel designates, and the franchisee may have to pay Carvel's then-current fee for such training.
If a franchisee and their affiliates operate two or more Carvel Shoppes, Carvel may permit (and reserves the right to require) the franchisee or their affiliates to provide the Management Training Program to their trainees. Before they may do so, one or more of their Shoppes must be certified by Carvel as a Certified Training Location and one or more of their Managers must be certified by Carvel as a Certified Training Manager.