What is the average experience of the Carvel training staff in the restaurant industry?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
Training Staff. Jessicah Pounds, the Vice President, Training for GoTo Foods, supervises and manages our training programs and the training staff. Jessicah has over 30 years of experience in the restaurant industry and has been on the training staff of GoTo Foods since March 2013. Other members of our staff and of our affiliates' staffs may assist in training as needed. Our training staff has an average of approximately 11 years of experience in the restaurant industry. Training staff will vary based on the training format used.
We also may authorize certain franchisees who have a Certified Training Manager (as defined below), operate a Certified Training Location, and meet other requirements that we specify to
provide on our behalf all or portions of the Management Training Program in accordance with our Standards. The experience of franchisee trainers will vary.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, the training staff has an average of approximately 11 years of experience in the restaurant industry. Jessicah Pounds, the Vice President, Training for GoTo Foods, supervises and manages the training programs and staff. Jessicah herself has over 30 years of experience in the restaurant industry and has been on the training staff of GoTo Foods since March 2013. GoTo Foods provides certain support and services to Carvel franchisees.
Prospective franchisees can expect that the training they receive will be guided by individuals with substantial experience in the restaurant sector. This suggests a well-informed and practical approach to training, potentially equipping franchisees with valuable insights and best practices. The FDD also mentions that other members of the staff and affiliates' staffs may assist in training as needed, and that training staff will vary based on the training format used.
It is important to note that Carvel may authorize certain franchisees who operate a Certified Training Location and meet other requirements to provide training on their behalf. The experience of these franchisee trainers will vary. Therefore, while the core training staff has considerable experience, the experience level may differ if a franchisee trainer is involved.