Is additional on-site training or assistance available for Carvel franchisees beyond the initial support?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
onsite opening training and assistance (approximately seven days after you obtain the certificate of occupancy and health permit) to facilitate the opening of such Shoppes. We will determine, in our sole discretion, the number of representatives to be provided and the number of days for which assistance will be provided. Such on-site opening training and assistance is a second phase of our Management Training Program, which you are required to complete successfully.
If you would like additional on-site training or assistance for your first two Shoppes (including Shoppes owned by your affiliates) or any on-site training or assistance for your (or your affiliates') third and subsequent Shoppes, you may request such training or assistance at any time. We also may provide on-site training or assistance if we, in our sole discretion, deem it necessary. We are not obligated to provide any additional on-site training. Unless we specify otherwise, you must pay us the then-current daily On-Site Training and Assistance Fee (currently, $500 per trainer per day, plus their travel and living expenses) for any such on-site training and assistance that we provide.
Training By You. If you and your affiliates collectively operate two or more Shoppes, we may, in our sole discretion, permit (and reserve the right to require) you or your affiliates to provide the Management Training Program to your trainees. If we require or permit you or your affiliates to provide the Management Training Program to your trainees, before you or they may do so, one or more of your or their Shoppes must be certified by us as a Certified Training Location and one or more of your or their Managers must be certified by us as a trainer authorized to provide our Management Training Program to your trainees (a "Certified Training Manager").
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 59–74)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, additional on-site training or assistance is available beyond the initial support provided for the first two Shoppes. Franchisees can request further on-site training for their first two locations or any on-site help for their third and subsequent locations. Carvel may also provide on-site training if they deem it necessary. However, Carvel is not obligated to grant these requests.
If Carvel provides additional on-site training or assistance, the franchisee must pay the then-current daily On-Site Training and Assistance Fee. As of the FDD date, this fee is $500 per trainer per day, in addition to covering the trainer's travel and living expenses. This cost can add up quickly, so franchisees should carefully consider whether the benefits of additional on-site support outweigh the expense.
Carvel also conducts additional training and conferences periodically, covering various aspects of the Carvel system. These programs may include web-based modules, webinars, seminars, in-person training, on-site training, or training at a certified regional training location. The Primary Contact, Managers, Owners, and supervisory personnel may be required to attend these events, and Carvel may charge a reasonable fee, typically ranging from $0 to $2,500, to cover their costs. These additional training programs typically last no more than three days, and franchisees are responsible for all wages, travel, and living expenses for themselves and their trainees.